Customer experience in the Aged Care Sector

Customer experience in the Aged Care Sector

The Experience in Australia: Where Are We Today?

To help understand where the industry is today in terms of customer experience, KPMG interviewed consumers and their families and explored the topic and made ‘mystery shopper’ style calls to retirement Living, Home Care and Residential Care providers around Australia.

What is the value of my advice?

What is the value of my advice?

As fellow professionals, I am sure we all at some stage stop and think to ourselves “are we giving advice that adds value”?

Well, I certainly believe I do, and a recent case that I dealt with has prompted me to write this blog post and share my experience.  Obviously the names, dates and places have been changed to protect the innocent, so here goes.

The gift of choice in retirement

The gift of choice in retirement

My conversations with clients on when they want to retire starts when they come and see me for advice – whether they are in their 30’s and haven’t even had a chance to think about it, or, in their early 50’s and not quite sure what their position looks like before they can consider if retirement is actually an option anytime soon.

My wedding... What did I learn? Part 1

My wedding... What did I learn? Part 1

From the moment you announce your engagement to your long awaited wedding day, you go through an emotional roller coaster of excitement, being over the moon, stressed to the max, nervous as anything - and it can all become a wedding buzz blur. Next thing you know, the most perfect day you could have imagined is all over and 3 months has passed, and you think to yourself, ‘where did the time go?!’