Who are they fooling when people only tell you one side of the story?
I guess the old saying “you can’t judge a book by its cover” is true with many providers in most industries in the modern world, and aged care is no different.
I think we believe that most providers have the best intention and will generally strive to deliver on their promises and value offerings to the best of their ability. The care industry simply by its name would suggest that ‘care’ is of the utmost importance. Or is it?