When enough is enough, you can vote with your feet… I did!

When enough is enough, you can vote with your feet… I did!

I guess the old saying “you can’t judge a book by its cover” is true with many providers in most industries in the modern world, and aged care is no different.

I think we believe that most providers have the best intention and will generally strive to deliver on their promises and value offerings to the best of their ability. The care industry simply by its name would suggest that ‘care’ is of the utmost importance. Or is it?

Palliative Care – The topic of conversation no one really wants to discuss.

Palliative Care – The topic of conversation no one really wants to discuss.

One of the more common queries I have been recently receiving from not only clients, but also Legal firms (on be half of their clients), is around the topic of Palliative Care – What is it? Who should I refer to and how is the best way to go about it in the most modest, graceful and compassionate way for all involved. Read more

Customer experience in the Aged Care Sector

Customer experience in the Aged Care Sector

The Experience in Australia: Where Are We Today?

To help understand where the industry is today in terms of customer experience, KPMG interviewed consumers and their families and explored the topic and made ‘mystery shopper’ style calls to retirement Living, Home Care and Residential Care providers around Australia.

Aligning age pension and aged care means testing

Aligning age pension and aged care means testing

While we covered off the topic of Asset test changes and age pension in November 2016, I believe it is important to again highlight some of the effects of the changes now that they are actually in force.

It is highly likely that individuals moving into aged care from 1 January 2017 may face increased cashflow pressure due to altered treatment of the former home.