Many people around the world would say we are the lucky country, a land of milk and honey. What makes this country so great, among many things, in my opinion is our Freedom and Independence. Would you agree?
I guess the old saying “you can’t judge a book by its cover” is true with many providers in most industries in the modern world, and aged care is no different.
I think we believe that most providers have the best intention and will generally strive to deliver on their promises and value offerings to the best of their ability. The care industry simply by its name would suggest that ‘care’ is of the utmost importance. Or is it?
The Experience in Australia: Where Are We Today?
To help understand where the industry is today in terms of customer experience, KPMG interviewed consumers and their families and explored the topic and made ‘mystery shopper’ style calls to retirement Living, Home Care and Residential Care providers around Australia.
As fellow professionals, I am sure we all at some stage stop and think to ourselves “are we giving advice that adds value”?
Well, I certainly believe I do, and a recent case that I dealt with has prompted me to write this blog post and share my experience. Obviously the names, dates and places have been changed to protect the innocent, so here goes.
While we covered off the topic of Asset test changes and age pension in November 2016, I believe it is important to again highlight some of the effects of the changes now that they are actually in force.
It is highly likely that individuals moving into aged care from 1 January 2017 may face increased cashflow pressure due to altered treatment of the former home.