Many people around the world would say we are the lucky country, a land of milk and honey. What makes this country so great, among many things, in my opinion is our Freedom and Independence. Would you agree?
The Experience in Australia: Where Are We Today?
To help understand where the industry is today in terms of customer experience, KPMG interviewed consumers and their families and explored the topic and made ‘mystery shopper’ style calls to retirement Living, Home Care and Residential Care providers around Australia.